Job Description:

• Managing team of 5-7 EL/TL (potentially)
• Acting as a point of contact for UK/US counterparts
• Working closely with the UK/US Recon team to support new clients on-boarding
• Monitor JV SLAs closely and flag for any non-adherence
• Identify & track JV errors and escalate to the JV Management
• Track all change request received from change management teams and ensure they are actioned from Recons prospective
• Ensure audit packets for clients are updated correctly by team and signed off
• Review the JV SOPs to ensure all the BAU activities performed by JV are captured
• Supports the preparation of SOPs, risk assessment and contingency planning
• Support change and process improvement initiatives working with the various impacted groups
• Analyzes current processes and recommends process improvements
• Review performance metrics and analyze root causes
• Provide with regular updates on activities and escalate issues timely
• Conducting various technical training sessions and assessments
• Query resolution for critical issues
• Floor walking and orientation for new joiners
• Serves as a Subject Matter Expertise from Captive standpoint