Business Analyst 8-10 yrs – Bangalore

Job Description:

  • Managing team of 5-7 EL/TL (potentially)
  • Acting as a point of contact for UK/US counterparts
  • Working closely with the UK/US Recon team to support new clients on-boarding
  • Monitor JV SLAs closely and flag for any non-adherence
  • Identify & track JV errors and escalate to the JV Management
  • Track all change request received from change management teams and ensure they are actioned from Recons prospective
  • Ensure audit packets for clients are updated correctly by team and signed off
  • Review the JV SOPs to ensure all the BAU activities performed by JV are captured
  • Supports the preparation of SOPs, risk assessment and contingency planning
  • Support change and process improvement initiatives working with the various impacted groups
  • Analyzes current processes and recommends process improvements
  • Review performance metrics and analyze root causes
  • Provide with regular updates on activities and escalate issues timely
  • Conducting various technical training sessions and assessments
  • Query resolution for critical issues
  • Floor walking and orientation for new joiners
  • Serves as a Subject Matter Expertise from Captive standpoint

Apply Job: